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Customer Reviews.

sales

5

All the staff were very friendly and helpful.

09 April 2019

service

4

You did everything that you said that you would do. Car seems to be going fine.

09 April 2019

service

4

No problems; coffee & paper available until transport time to town.Collected as agreed when car ready, which was returned washed and vacuumed

09 April 2019

service

5

Always happy with service

09 April 2019

sales

5

Looked after well

09 April 2019

sales

1

On collection of vehicle, I was made to wait nearly 2 hours, as finance was not settled. Vardy had the old mini 3 working days before collection. Not acceptable. Untrained staff.

09 April 2019

service

5

All staff are always so friendly, helpful and definitely make your experience in store enjoyable.

08 April 2019

sales

5

From the first day I arrived at Mini show room to the delivery of my new car everything went smoothly.

08 April 2019

service

4

Overall pleased but would have liked car washed

07 April 2019

sales

4

On the day I purchased my car, we did have to wait quite a while to see a sales representative as it was busy; however we were offered refreshments whilst we waited.

07 April 2019

sales

5

Completely satisfied I was very nervous driving new car home that salesman Simon Dempsey (Edinburgh branch) drove it to my house had showed me all the details inside of car can't thank him enough great help

06 April 2019

service

3

See above. Having waited in for the car to be collected between 8 and 9 it was collected at 11.45.

05 April 2019

sales

5

Completely satisfied. I was kept informed of the progress of the build of the car and was given a suitable time to pick up the car when it was ready. The whole experience was very smooth and stress free

05 April 2019

service

5

friendly staff at reception. No problems. Happy to accommodate dog I had with me and the courtesy car.

03 April 2019

service

5

no negative comments.

02 April 2019

sales

5

Kellie Ousley the sales person looked after us very well

02 April 2019

service

5

Kept up to date each step

01 April 2019

service

5

very satisfied and how quick the service was.

30 March 2019

service

4

Happy with service of car however waiting on an answer regarding a question about car lights I raised

29 March 2019

service

5

It was easy to book in my car for a service and MOT.

27 March 2019

sales

5

Smooth purchasing and delivery. Staff very helpful and informative.

25 March 2019

service

3

Took a long time, 4 four days for an MOT test which the car failed requiring both front seat replacements - carried out under warranty. Had to call the service desk daily as they didn't proactively call as promised.

25 March 2019

service

5

Always had great service , and a pleasant and easy experience

25 March 2019

service

5

Faultless experience

24 March 2019

service

5

My car was still "under guarantee" and I found the alloy wheels were showing signs of "pitting" possibly from brake dust. No quibbles, complete new set were fitted.

24 March 2019

service

2

Absolutely everything that needed attention wasn't covered by the Peter Vardy warrenty it would be nice to know what is if anything

23 March 2019

sales

5

Great from the beginning, staff are exceptionally helpful and knowledgeable

23 March 2019

service

5

Attention. Polite.

23 March 2019

service

5

Staff were very good

22 March 2019

service

5

The work was carried out in a very timely manner.

22 March 2019

sales

4

Very satisfied. Only small gripe is we didn't get mats :(

22 March 2019

service

5

Efficient service which included full wash and hoover.

21 March 2019

service

1

On arrival to pick up, car was being washed in showroom, mirror caps not fitted. Finance not sorted, which caused a huge hold up my trade in had been delivered 3 days early. Totally spoilt it for me, and we had to wait far too long nearly 2 hours.

21 March 2019

sales

4

Fuel that was paid for was not put in

20 March 2019

sales

3

Felt we were rushed at the end with paperwork possible due to the amount of cars going out on due date

19 March 2019

service

4

Great communication, friendly staff. I have discovered last night however that the car is still not completely fault free

19 March 2019

service

5

No problems and car running smoothly.

19 March 2019

service

3.5

Everything was conducted as I would expect. I appreciated that when the workshop took less time to fix something than anticipated, it was acknowledged and I only paid for the time used.

18 March 2019

service

5

Staff pleasant and polite, communicated well and everything done on time.

18 March 2019

sales

4

Couldn't fault the staff - very attentive the process just takes a long time so a lot of waiting about.

18 March 2019

service

5

Very efficient staff.

17 March 2019

service

5

A video was provided about the cars condition and both men collecting and delivering the car were were very pleasant to me.

15 March 2019

sales

3

A few hiccups during the process, the sales people were new and I would have liked them to feel that they could ask if they weren't sure, rather than guessing and getting it wrong.

14 March 2019

service

5

Excellent customer service

12 March 2019

service

5

I cannot think of anything that I would want to have been different.

12 March 2019

sales

2

I had ordered a number of additional extras for the car which hadn't been ordered and I am still awaiting delivery off.

12 March 2019

sales

5

Good service and knowledgeable friendly staff

11 March 2019

service

5

Quality and detail of service. Nicole is your point of contact and a good choice.

11 March 2019

sales

4

A few things were left until the last minute ie day before which meant a delay on picking up the vehicle.

11 March 2019

sales

5

Very professional