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Customer Reviews.

service

5

Easy process, great staff

21 November 2019

service

5

No hassle.

21 November 2019

service

5

Absolutely superb. The video sent from the service engineer was so reassuring that the car was being professionally looked after.

19 November 2019

service

2

Something's happened at PVL. Service levels nowhere near what they were. I was waiting at the dealership whilst my car was sorted It was a cold day but there was no heat and I was frozen. No effort by any staff to check I was ok. Not happy at all

18 November 2019

sales

3.5

The only disappointment was not having foot well mats included - when I bought my Mercedes last year, mats were included. I find this disappointing when buying an otherwise high end, quality car.

18 November 2019

sales

5

We were told our new car had cruise control but when we collected it and took it home we realised it hadn't, mini team resolved this problem by building the car with extra specifications we asked for, always very apologetic and happy to help

18 November 2019

sales

4

Because that is exactly how I feel

17 November 2019

service

3

Overall service was good but marking down due to the cost.

16 November 2019

service

5

all as expected and promised.

16 November 2019

service

5

Staff professional and, keep me updated with the progress of my service.

14 November 2019

sales

5

STAFF VERY HELPFUL WITHOUT BEING TOO PUSHY. SALESPERSON MANAGED TO SOURCE CAR IN STOCK TO MEET OUR REQUIREMENTS

14 November 2019

service

5

All staff friendly .Quick service

14 November 2019

service

5

Nicole is brilliant!

14 November 2019

sales

5

Jess was the best sales person i could of asked for, was very knowledgeable and made me feel comfortable throughout

11 November 2019

service

5

efficient, thorough, faultless

10 November 2019

service

5

I had an issue with damaged and over tightened wheel locks. The service manager explained what was required to resolve this issue and even sat down with me and explained how my car worked even although I had bought it from an independent garage.

04 November 2019

service

4

Sat down with salesman while waiting who went through upgrade options to trade-in my car

02 November 2019

service

5

Convenient location, easy to book service and knowledgeable staff

02 November 2019

service

3

On the initial call, I was told I was due an oil change and that it could be done during the MOT. When I picked up the car, the oil change hadn't been done because it wasn't quite due. This meant I've now had to book the car in again!

01 November 2019

service

5

Well looked after..

28 October 2019

sales

3

Overall non real problems but we found Peter Vardy quite slow to respond. We felt we were trying to persuade them to sell to us at the start and while this was a refreshing change from other dealers the whole process did take much longer than I hoped

28 October 2019

service

4

Happy enough with service

28 October 2019

service

4

If you are talking about my monthly wash and vacuum I was disappointed that they didn't hoover the passenger seat which was covered in dust and bits of straw

28 October 2019

service

5

As above really. The staff are always polite and helpful. I also received a follow up courtesy call, which is a nice touch.

24 October 2019

service

3

My car was not cleaned very well on the outside. Black plastic dirty and in need of black spray. Tyres not blackened. Looked poor.

22 October 2019

service

5

First class

22 October 2019

service

5

Good

22 October 2019

service

4

Only one hitch in the whole experience when wrong parts were delivered to Mini resulting in car being returned a day late.

18 October 2019

service

5

Great team at Peter Vardy MINI. Well looked after by Craig whose video was superb, Nadia for the booking and Nicole for looking after us when we were in.

17 October 2019

sales

5

All sales persons so happy to help

15 October 2019

service

5

I've always been satisfied with the service provided by Peter Vardy Ltd

15 October 2019

service

5

Service experience from start to finish including communication was perfect

15 October 2019

service

5

I asked the garage not to return car at a particular time when I was unavailable. I returned to find 5 missed calls from the driver who had been waiting.

13 October 2019

sales

5

The service from the sales team was excellent. Neil and John at Peter Vardy Seafield were excellent

13 October 2019

sales

5

No issues and I was kept informed during the process

12 October 2019

service

5

I had a problem with the boot seal and it was fixed

11 October 2019

service

5

Overall experience excellent including very good car collection & return service.

11 October 2019

sales

5

Everybody was very helpful and cheery and friendly

10 October 2019

service

5

professional did everything expected.

09 October 2019

service

3

tried to contact Peter Vardy twice afterwards but never got a reply

06 October 2019

sales

5

If feel as if I've made new friends who genuinely want the best for me

06 October 2019

sales

5

Great customer services, although delays was always kept in the loop!

06 October 2019

service

3

Had to wait almost an hour for courtesy car.

03 October 2019

service

3

Inconsistent answers from different people on trying to diagnose a couple of problems. They did apologise but I felt like I was being fobbed off a bit and so as a result didn't trust what I was being told.

01 October 2019

sales

5

Car arrived early, very happy

01 October 2019

service

5

Great friendly service

01 October 2019

sales

2

The specification of the car delivered did not match discussions, also the return of current vehicle was not arranged or communicated to me in advance

01 October 2019

service

4

Done in a timely manner

28 September 2019

sales

5

Everything I asked they had answer

28 September 2019

service

5

Good service, great people, can't fault them.