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Customer Reviews.

service

5

I had a problem with the boot seal and it was fixed

11 October 2019

service

5

Overall experience excellent including very good car collection & return service.

11 October 2019

sales

5

Everybody was very helpful and cheery and friendly

10 October 2019

service

5

professional did everything expected.

09 October 2019

service

3

tried to contact Peter Vardy twice afterwards but never got a reply

06 October 2019

service

3

Had to wait almost an hour for courtesy car.

03 October 2019

service

5

Great friendly service

01 October 2019

service

3

Inconsistent answers from different people on trying to diagnose a couple of problems. They did apologise but I felt like I was being fobbed off a bit and so as a result didn't trust what I was being told.

01 October 2019

sales

2

The specification of the car delivered did not match discussions, also the return of current vehicle was not arranged or communicated to me in advance

01 October 2019

sales

5

Car arrived early, very happy

01 October 2019

sales

5

Everything I asked they had answer

28 September 2019

service

4

Done in a timely manner

28 September 2019

service

5

Friendly team, get the job done when they say they will

27 September 2019

service

5

Good service, great people, can't fault them.

27 September 2019

service

5

Immediate friendly efficient welcome. Face to face service excellent - booking made, courtesy car organisned, kept in touch with progress, problem fully repaired, car returned with a complementary valet.

23 September 2019

service

5

The work on the car was good.

23 September 2019

service

4

Easy to book service.

22 September 2019

service

4

While everything was done to my satisfaction I would have, ideally , liked the car back a little sooner.

20 September 2019

sales

5

Kellie in particular spent a lot of time explaining features of my car and made clear that I could contact her with any queries. Additionally, both she and other members of the team at Peter Vardy were in contact regularly after the purchase.

19 September 2019

sales

5

JESSICA AT EDINBURGH PETER VARDY WAS LOVELY TO DEAL WITH ..VERY EASY GOING AND HELPFUL

19 September 2019

sales

5

Brilliant service. Picking up my car at the new 69 reg event was awesome, driving out at midnight with the other brand new minis was something I will never forget - well done Peter Vardy Edinburgh, just brilliant.

14 September 2019

service

2

The service itself was fine however - the back seat in the car had been lifted and seatbelts were not visible which I didn't notice until I had children in the car. This resulted in me having to fund a taxi home. After leaving a couple of message

13 September 2019

service

4

All very smooth experience. Excellent communication with all staff

13 September 2019

sales

5

Staff excellent. Explained everything well.

12 September 2019

service

5

We were kept informed as to the progress of our vehicle and the whole operation went very very smoothly.

11 September 2019

sales

5

Quality all the way from the layout and decor of the Centre through to the enthusiasm, knowledge and professionalism of PVL epitomised by their sales executive Isaiah Symonds.

11 September 2019

service

5

Work done well under warranty.

09 September 2019

service

5

Quick service Friendly, welcoming staff Clean showroom Plenty of parking Clear signage

07 September 2019

service

5

Very friendly experience

06 September 2019

service

5

Your pick up/drop off service is excellent. I live in the Borders so providing this service and leaving a replacement is just brilliant. Thank you.

03 September 2019

service

5

The staff clearly knew what they were talking about and answered any questions I had to my complete satisfaction. I was kept informed about the progress of the work they were carrying out and my car was ready for collection at the time advised.

02 September 2019

service

4

You would have got 5 if you hadn't repeatedly sent all communication directly to my husband instead of me, both by phone and email, he repeatedly told you to speak to me. You never corrected this and are probably flouting equality and privacy laws.

02 September 2019

service

5

The staff are always pleasant, attentive and friendly.

31 August 2019

service

4

Servicing itself works well. You are kept up to date. I don't understand why parts are not available on the premises. A mini garage should have all mini-related parts onsite.

30 August 2019

sales

5

I noticed some issues on the car and they were dealt with before the pick up date.

30 August 2019

sales

5

Sales team went over and above to be helpful.

26 August 2019

service

4.5

The customer experience is always fantastic. Service was included in warranty and completed in a relatively quick manner. People friendly as always.

26 August 2019

service

5

The staff are very courteous and very helpful.

25 August 2019

service

5

Nothing was too much trouble. Nicole was friendly, welcoming and efficient. The service manager bent over backwards to fit my vehicle into his schedule at very short notice. Thank you.

24 August 2019

service

3

After I picked the car up I stopped a few miles down the road to pick up my friend. When she got in the car and I drove off I got a warning message re low tyre pressure. As the car had just been serviced I wasn't best pleased.

23 August 2019

service

5

Nicole made the whole thing very easy. She was friendly and kept me in the loop over the two days my car was in. The service and MOT itself was done quickly and to a good standard and the car was lovely and clean when I picked it up.

23 August 2019

service

5

Professional and personable interaction with all members of the team, all promises kept on timescales and car nicely presented on completion.

23 August 2019

service

2

they have a fixed checking procedure to fix a "straight forward " fault.

21 August 2019

service

5

Service was carried out within time, and they attended to matters I wanted investigating. All staff, in particular Nicole, are so helpful and seem genuinely interested in taking care of you.

20 August 2019

service

3.5

Reasonably quick turnaround, although there was a wait for the car to be cleaned so it wasn't quite a "pit-stop" visit. Found a metal clip sitting in the engine compartment the next time I opened the bonnet, it looked like it hadn't been replaced

19 August 2019

service

5

Air conditioning issue fixed

19 August 2019

service

5

Brilliant communications, you just have to care.

19 August 2019

service

5

First class

18 August 2019

service

5

Information was very clear and precise. Staff and service team were very friendly and courteous. Problem with the car was identified and corrected.

16 August 2019

service

5

They dealt with my queries fast and efficiently also the aftercare was professional and they are very quick to remedy any problems that arise